Shipping Policy

Shipping.

UK & International orders- all orders are sent from 7F Mostyn Business Park, Holywell, CH8 9DQ. 

Sender address: Apex Pet Products Ltd

7F Mostyn Business Park, Holywell, CH8 9DQ, UK. 

UK DELIVERIES 
Shipping Service Cost Dispatch Time Delivery Times
Royal Mail First Class Delivery £4.25 2-5 Days Up to 10 days
Wholesale orders UPS £7.50 Same day ordered pre 12 pm Next day *
Wholesale order DPD £7.50
Same day ordered pre 12 pm
Next day *
Orders must be placed before 12 pm Monday - Thursday. Orders placed after 12 pm will be shipped the following working day
All orders are shipped via Royal Mail or DPD (Next day delivery). You will be emailed with shipping confirmation once we start to process your order. A tracking code will be provided with a link to the service used. Please ensure you have given an active email address or phone number to receive updates on your order. 

Our Standard Delivery is £3.80. This is a 48 Hour tracked service. Please allow up to 3-4 working days for this to arrive.

DPD Next day delivery £7.50. Orders must be placed before 12 pm Monday - Thursday. Orders placed after 12 pm will be shipped the following working day. 

Please allow extra time for your order to arrive as there are still delays due to covid. We are not responsible for delays or stolen orders. 

 

WE ARE UNABLE TO COMBINE ORDERS Ordered at different times.

INTERNATIONAL ORDERS

GURNSEY & JERSEY
Shipping Service Cost Dispatch Time Delivery Times
Internatonal  £14.99 2-5 Days Up to 10 days
 EUROPE
Shipping Service Cost Dispatch Time Delivery Times
Royal Mail international Airmail tracked £14.99 2-5 Days Up to 21 days

European countries includes: Åland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Hungary, Iceland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Moldova, Monaco, Montenegro, Netherlands, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Turkey, Ukraine, Vatican City

REST OF THE WORLD
Shipping Service Cost Dispatch Time Delivery Times
Royal Mail international Airmail tracked £23.99 2-5 Days Up to 21 days

The rest of the world includes: United States, China, Singapore, Thailand, Australia, New Zealand, Canada 

We ship via Royal Mail tracked service, this will update on its route to the customer. Please allow extra time for your order to arrive as there are still delays due to covid. 

Shipping is calculated at the checkout for orders shipped outside of the UK, based on weight and country. 

Please keep an eye on your order tracking as if you have had an attempted delivery and do not collect within the local couriers time frame the order will be shipped back to us. This will result in further charges for a reship of your order or the items from your order being refunded and cancelled.

We are not responsible for any customs or tax charges for orders outside of the UK. 

Please ensure you leave an email address on completing your order as you may not receive your confirmation/processing email to say your order is on route to you.

MISSING ORDERS

We are not responsible for delays or stolen orders. Please contact Royal Mail with enquiries to missing orders. If they have been shipped back to us due to an insufficient address we will be able to re-send this out to you but the postage will need to be repaid and a reliable address used. 

NO SHIPPING COSTS ARE REFUNDED AT ANY TIME. 

 

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

We are not able to cover the costs of tax/charges.

International Customs tax/charges are not within our control so you may be required to pay this depending on your location.